0114 3996884 support@3dkitchenplanner.co.uk

Privacy and Cookie Policy

This privacy policy applies between you, the User of this Website and Direct Online Kitchens, the owner and provider of this Website. Direct Online Kitchens takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this Privacy Policy carefully.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Direct Online Kitchens respects the privacy of its on-line users. This privacy statement explains the data processing practices of Direct Online Kitchens. If you have any requests concerning your personal information or any queries with regard to this policy, please email privacyenquiries@directonlinekitchens.co.uk

1.Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

Data collectively all information that you submit to Direct Online Kitchens via the Website. This definition incorporates, where applicable, the definitions provided in the EU General Data Protection regulations (GDPR);
Direct Online Kitchens we or us Direct Online Kitchens of 673 Abbeydale Road, South Yorkshire, S7 2BE;
Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookie used by this Website are set out in the clause below (Cookies);
UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you any third party that accesses the Website and is not either (i)employed by Direct Online Kitchens and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Direct Online Kitchens and accessing the Website in connection with the provision of such services; and
Website the website that you are currently using, www.3dkitchenplannerco.uk, and any sub domains of this site unless expressly excluded by their own terms and conditions.

2. Information About Us

2.1 Our Site is owned and operated by Direct Online Kitchens, a limited company registered in England under company number 07707686, whose registered address is 673 Abbeydale Road, Sheffield, S7 2BE.
2.2 Our VAT number is 135174133

2.3 We are regulated by the General Data Protection Regulation (GDPR)

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Website. Our Website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1 The right to be informed about Our collection and use of personal data;

4.1.2 The right of access to the personal data We hold about you (see section 12);

4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact us using the details in section 14);

4.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14);

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to us using your personal data for particular purposes; and

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

Depending upon your use of Our Website, We may collect some or all of the following personal data (please also see section 13 on our use of Cookies and similar technologies)

5.1 name;

5.2 contact information such as email addresses and telephone numbers;

5.3 IP address;

5.4 web browser type and version;

5.5 operating system;

5.6 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

6. How Do We Use Your Data?

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, We may use your data for the following purposes:

6.2.2 Providing and managing your access to Our Site

6.2.3 Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);

6.2.4 Replying to emails from you;

6.2.5 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time you can do this by unsubscribing directly from emails);

6.2.6 Market research;

6.2.7 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4 You have the right to withdraw your consent to us using your personal data at any time, and to request that We delete it.

6.5 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data retention will be determined on the following bases:

6.5.1 For newsletter registrations, the individuals (data subject) personal data will be retained whilst their subscription is active and until the individual withdraws consent or unsubscribes.

7. How and Where Do We Store Your Data?

7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, or for as long as we have your permission to keep it.

7.2 Your data will only be stored on a website server that is hosted in a UK data centre. All website backups are held in the UK. Your data stored in our office and offsite encrypted backups are held in data centres within the EU.

7.3 Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

7.4 Steps We take to secure and protect your data include:

7.4.1 Communicated between the user and Our Site are via an encrypted SSL connection.

7.4.2 Our Site does not store credit and debit card numbers – all payments are handled by the World Pay website where card data is processed.

7.4.3 When payments are made by credit/debit card directly to the Head Office, no credit/debit card details are stored and details destroyed immediately.

8. Do We Share Your Data?

8.1 Subject to section 8.2, We will not share any of your data with any third parties for any purposes.

8.2 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, virtual learning and tracking environments, venues and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

8.3 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data. Data will only be shared and used within the bounds of the law.

8.4 The third party data processors used by Us and listed below are located:

8.4.1 Google Analytics, to monitor and measure online activities

8.4.2 Wordpress Forms, to store all web contact via online forms

8.4.3 PRODBOARD, the 3dkitchenplanner software providers. PRODBOARD are based in Poland with servers in Holland and comply fully with current GDPR regulations. For all questions or complaints about this Privacy Policy, contact PRODBOARD via email at support@prodboard.com; If you are a PRODBOARD Online Services user located in the European Union, please indicate that in your email, letter, or phone call; you may also have the right to complain to an EU data protection authority.

8.4.4 Sendinblue, to manage all marketing emails and newsletters

8.5 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

9. What Happens If Our Business Changes Hands?

9.1 We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

9.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

10. How Can You Control Your Data?

10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Website, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.

10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. Your Right to Withhold Information

11.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

11.2 You may restrict Our use of Cookies. For more information, see section 13.

12. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us. Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details using the contact details below in section 14.

13. Our use of Cookies

13.1 This Website may place and access certain Cookies on your computer. Direct Online Kitchens uses Cookies to improve your experience of using the Website. Direct Online Kitchens has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

13.2 All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

13.3 Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set these Cookies. By giving your consent to the placing of Cookies, you are enabling Direct Online Kitchens to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Type of Cookie Purpose
Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how many visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you by name and remember your preferences (for example, your choice of language or region).

13.4 You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser.

13.5 You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently, but not limited to, personalisation settings.

13.6 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

14. How can I contact Direct Online Kitchens?

For any other questions or comments about this policy speak to our Data Protection Officer. If you're in the UK:

  • by post
    Direct Online Kitchens, 673 Abbeydale Road, Sheffield, S7 2BE

We're regulated by the Information Commissioner's Office. You can also contact them for advice and support.